Does it matter that students don’t know what academic librarians do? Should we care that they usually cannot differentiate between student workers, staff members, and faculty librarians? If the answer to these is “yes,” then what can we do to improve the situation?
These are the issues underlying the research of Rachel Bickly and Sheila Corrall, the authors of “Student perceptions of staff in the information commons : A survey at the University of Sheffield,” published in the latest Reference Services Review. They surveyed students of the Information Commons at the University of Sheffield in the UK and for the most part confirmed what many already assumed, though had never explicitly studied in an IC setting. Among the key findings were:
- Students are more likely to notice and hence approach younger librarians (e.g. trusting people they perceive as peers)
- Students are unaware of the educational background of academic librarians
- Students do not completely understand the academic function of librarians
- Students are generally unable to distinguish between different types of library staff members
- Most importantly: These attitudes haven’t changed over time.
Before getting into how these perceptions could be changed, one could ask, “Does it matter?” Does it matter if librarians are seen and not heard, not understood, or not fully appreciated in a way that we (only we?) think is appropriate? Is it possible to be effective librarians and simultaneously be invisible to the students we serve?
I’m sure there are some who would say that it doesn’t. That no amount of information literacy classes will ever make a student appreciate fine-tooth cataloging, curated resources guides, or tiered reference, but by making these things available, we are helping their research process nonetheless.
There are others who might argue that we could do so much more if students only understood how hard we worked. If they only knew what skills we possessed and the knowledge we brought to the table. After all, most assessments of bibliographic instruction, especially those that happen one-on-one, show that students have a positive perception of the experience (see also J. Fagan, “Students’ perceptions of academic librarians.” The Reference Librarian, 37(78).)
I would argue that it does matter. It does matter knowing that my primary care physician is also an ENT specialist. As a result, I am confident asking him certain questions knowing that he has a unique understanding of the subject. It matters knowing that my co-worker is a native-born German speaker because I can bring specific, German language cataloging questions to him. Etc. etc.
So what is to be done? According to this study, we haven’t been doing it right. Each institution is unique in its users and their needs, but I would start by recommend the following. All of these are based on one simple idea: make first contact with as many students as possible and make it in spaces where they work.
- Build relationships with grad students, especially TA’s. Knowing that students are more likely to talk to a TA than a faculty member, make sure your graduate student population knows the benefits of a strong relationship with a librarian. They’ll be the first ones to recommend you as an additional source of research help.
- Get into the CMS and onto course web pages. This can be especially useful for courses that are repeatedly offered each semester. Even before going to Google, many students use course materials for their research (reading lists, syllabi, etc.). If there’s a link on their course page or syllabus, you already have an in where it’s most likely to be seen.
- …Or create your own. Even if you can’t work your way onto a syllabus, you could create a research guide for a particular class. Again, this is also helpful for classes that are offered every semester. And if it’s popular, students are likely to pass along this information to their friends who are also taking the course.
Each of these requires building strong relationships with faculty and department liaisons. As this article and others have suggested (see Foster & Gibbons. (2007). Studying students: The undergraduate research project at the University of Rochester. ACRL, Chicago.), doing so increases the likelihood that professors will invite you into their classrooms and direct (or push off) students to you for additional research help.
Academic libraries have spent much of the past decade building their brand. We’ve seen some spectacular projects that raise students’ awareness of the existence of the library and it’s welcoming, always available services. Now let’s start working on building local celebrities.