Luo, Lili. (2010). Web 2.0 integration in information literacy instruction: an overview. The Journal of Academic Librarianship, 36(1), 32-40.

Dr. Luo, assistant professor at San Jose State University, examines the ways in which librarians employ Web 2.0 technologies in instruction courses. Using survey results from 50 respondents, she identified three primary uses: (1) to organize and manage course-related materials for personal use; (2) to facilitate the delivery of content to students; and (3) to illustrate information literacy concepts. Luo additionally discusses how librarians use blogs, wikis, social bookmarking, YouTube, and bibliographic tools. There were two examples of Web 2.0 uses that struck me as innovative. In one example, a librarian developed a wiki for each instruction session. Students were able to log in throughout the semester to access handouts, powerpoints, and find contact info for the librarian that taught the class. In the other example, the photo tagging feature of Facebook was used to illustrate subject headings in the catalog. I find this to be a brilliant way of illustrating how to effectively search a catalog with controlled vocabulary and to explore some of the advantages and disadvantages of arranging information in this way. Of particular note for those who think all millennials are technophiles, Luo notes that some students see these tools as “toys” and either don’t take them seriously or don’t possess the technical knowledge to use them.

Smith, Debbi & Oliva, Victor. (2010). Becoming a renaissance reference librarian in academe : attitudes toward generalist and subject specific reference and related profession development. Reference Services Review, 38(1), 125-151.

Smith & Oliva surveyed reference librarians from institutions ranging in size, location, and budget. Some of those surveyed were full-time reference librarians and others did reference part-time or in addition to their primary duties. Smith & Oliva found that overall, reference librarians prefer being generalists rather than specialists and that the skills associated with reference interviews are more important than specific subject knowledge. Most surveyed feel that advanced degrees are not helpful and there is a distinct difference between getting an advanced degree to deepen subject knowledge and getting training for reference in a particular subject area. Regarding professional development, most librarians self-educate by reading news, professional journals, browsing reference collection, meeting with teaching faculty, reading core journals, watching educational TV programs, etc. Those who did these things more frequently were more comfortable at the reference desk.

Prescott, M.K. & Veldof, J. (2010). A process approach to defining services for undergraduates. portal: Libraries and the Academy, 10(1), 29-56.

Focus groups and surveys were used to determine what services were most important to users. The responses focused on access: namely, that is should be centralized, convenient, personalized, and easy to use. What was most interesting to me was the fact that the biggest challenges for undergraduates are: (1) work/life/school balance; (2) lack of study space; (3) lack of awareness of services available to them. Knowing this, how can academic libraries adapt their services to meet the needs of their users (especially with #1)? The most important take-away from this study is the strategic process the authors describe: it is iterative, reflective, and cautious. There is a constant give and take between the priorities as determined by the planning group and the priorities determined by surveying users and stakeholders. It shows the benefits of constant reassessment at each stage of the strategic planning process.