”Harry — I think I’ve just understood something! I’ve got to go to the library!”
And she sprinted away, up the stairs.
“What does she understand?” said Harry distractedly, still looking around, trying to tell where the voice had come from.
“Loads more than I do,” said Ron, shaking his head.
“But why’s she got to go to the library?”
“Because that’s what Hermione does,” said Ron, shrugging. “When in doubt, go to the library.”
— J.K. Rowling, Harry Potter and the Chamber of Secrets
Can friendly circulation staff inspire curiosity? Does redesigning a search interface build confidence? Can virtual chat reference change someone’s economic circumstances? Do RSS feeds in the OPAC promote critical thinking skills? Can a collection development policy inspire lifelong learning? Can a coffee shop increase the equitability of access? Can metadata teach users about confidentiality?